Mount St. Joseph University

Education at Work Comes to Mount Campus

Dateline: student newspaper

By: Amanda Gratsch

File Under: career opportunities, education at work

The Mount will soon bring its Education at Work Contact Center program to the campus.

Until now, Mount students employed by the nonprofit had to commute to the original site in Norwood.

Education at Work is a nonprofit organization formed to help reduce student debt. It operates as a contact center staffed by college students, where they earn $9 per hour and are eligible to receive tuition assistance up to $6,000 in a calendar year, based on GPA and course load.

According to Linda Pohlgeers, director of Career and Experiential Education at the Mount, the Contact Center will open on Oct. 23, near the Information Services and Support office on the ground floor of the Archbishop Alter Library. Students will be working exclusively for Macy’s department store and will take phone calls that will allow them to build stronger customer service skills and conflict resolution skills.

Moreover, the Contact Center increases the convenience of working and going to school. Students can conveniently work around their school schedules, arranging their work before and after classes.  Also, those who live on campus who do not have a vehicle can walk over and go to work. 

The morning shift is 8 a.m. to 1 p.m., and the evening hours can go until midnight. There are also variable weekend shifts.

Furthermore, Education at Work works to support the Mount’s mission. 

“It is a non-profit organization, so it will give students insight into the nonprofit world. The entrepreneurial spirit from it is something we’re trying to encourage among all students. Sometimes people don’t think about opportunities that exist inside nonprofits, and this is a good peek inside of one,” says Polhgeers.

Any student can go to the Education at Work website and fill out an application, according to Pohlgeers. They will be hiring freshman through seniors, providing students with a work opportunity if they have not yet had the chance to co-op. It gives any student a framework for other professional environments.