Reports to: Director of Instructional Technology
Purpose: Responsible for supporting faculty in creating, modifying and enhancing web-enhanced, blended and online Blackboard courses. Must possess strong word processing skills, attention to detail and have demonstrated excellent communication skills.
- Modify/Enhance master templates for new course development
- Create Blackboard course shells and course copies for upcoming terms
- Upload and link course content into Blackboard courses
- Modify Blackboard assessment parameters
- Run LMS reports as requested and available through the system
- Work with the Director on testing LMS upgrades
- Provide assistance services to faculty on LMS systems (both Learn and Outcomes)
- Modify/Enhance Blackboard training documentation
- Create student and faculty LMS tutorials – demo course, use of specific tools, introduction to standard interface, etc.
- Maintain knowledge of LMS best practices and system software uses and tools
- Contribute to team effort by welcoming new and different work requirements
- Participate on University committees as assigned
- Explore new opportunities to enhance the services of the department and help others accomplish related job results as and where needed
- Other duties as assigned
Primary Contacts: Director of Instructional Technology, ISS & Instructional Technology Staff, Helpdesk, and faculty
Supervision Exercised: None
Supervision Received: Works toward a previously defined objective with little supervision and uses a wide range of procedures; plans and arranges own work referring unusual cases to the Director of Instructional Technology
Education: Associate degree required. Bachelor’s degree preferred.
- Ability and experience working with adult learners, IT staff, and faculty.
- Strong oral (includes public speaking), written and interpersonal skills.
- Ability to work flexible schedules, including evenings.
- Strong analytical skills, interpretation skills.
Specialized Training: Any combination of education, experience, or training that provides the required knowledge, skills and abilities.
- Exhibit a "prospective student/customer first" orientation in providing exceptional service in all responsibilities and interactions demonstrating versatility in handling people and situations
- Adapt willingly and quickly to changing priorities, responsibilities, and customer needs and expectations; anticipate and identify needs
- Availability to rotate through multiple time frames of service operations
- Communicate, cooperate and collaborate well with others to achieve common office, division or College goals
- Willingly assist in various responsibilities as appropriate within Instructional Technology and ISS.
- Develop and nurture an effective, productive and respectful rapport and working relationship with faculty and co-workers, and various campus and community constituencies maintaining appropriate level of professionalism
- Demonstrate strong interpersonal, and organizational skills, a sense of humor, flexibility, and creativity
- Demonstrate strong written, telephone, and electronic (email and internet) communication skills information clearly and concisely and listen well to others
- Demonstrate highest regard for confidentiality of information
- Maintain a high level of accuracy, consistently reviewing work to detect errors, oversights or omissions
- Ensure accuracy of information that is provided to others
- Take immediate and independent action when necessary assuming initiative for creative problem solving
- Adapt willingly and quickly to changing priorities, responsibilities, and functions within department and/or position
- Demonstrate creativity and high energy
- Accomplish tasks with follow through to completion
- Must possess an analytical and problem solving aptitude (and attitude)
- Must possess aptitude for technological development and its implications for appropriate automation of office functions
- Must possess the foresight to develop detailed work plans
- Must display the ability to monitor project progress and develop contingency plans
- Must possess the ability to evaluate and troubleshoot technical issues as they relate to job functions
- Must display ability to multi-task
Work Environment, Physical Demands: Long periods of time sitting at a computer. Ability to interface with multiple constituencies. Multiple concurrent tasks; customer contact; strict confidentiality; detailed work.
To apply, please send cover letter, resume, and contact information with three professional references via e-mail to Kim.Hunter@msj.edu
Please include "Attn: LMS Assistant" in your subject line. A review of resumes will begin immediately and continue until the position is filled.
Mount St. Joseph University is an Equal Opportunity Employer
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