Reports to: Director of Instructional Technology

Purpose: Responsible for supporting faculty in creating, modifying and enhancing web-enhanced, blended and online Blackboard courses. Must possess strong word processing skills, attention to detail and have demonstrated excellent communication skills.


  • Modify/Enhance master templates for new course development
  • Create Blackboard course shells and course copies for upcoming terms
  • Upload and link course content into Blackboard courses
  • Modify Blackboard assessment parameters
  • Run LMS reports as requested and available through the system
  • Work with the Director on testing LMS upgrades
  • Provide assistance services to faculty on LMS systems (both Learn and Outcomes)
  • Modify/Enhance Blackboard training documentation
  • Create student and faculty LMS tutorials – demo course, use of specific tools, introduction to standard interface, etc.
  • Maintain knowledge of LMS best practices and system software uses and tools
  • Contribute to team effort by welcoming new and different work requirements
  • Participate on University committees as assigned
  • Explore new opportunities to enhance the services of the department and help others accomplish related job results as and where needed
  • Other duties as assigned

Primary Contacts: Director of Instructional Technology, ISS & Instructional Technology Staff, Helpdesk, and faculty

Supervision Exercised:  None

Supervision Received:  Works toward a previously defined objective with little supervision and uses a wide range of procedures; plans and arranges own work referring unusual cases to the Director of Instructional Technology


Education:  Associate degree required. Bachelor’s degree preferred.


  • Ability and experience working with adult learners, IT staff, and faculty.
  • Strong oral (includes public speaking), written and interpersonal skills.
  • Ability to work flexible schedules, including evenings.
  • Strong analytical skills, interpretation skills. 

Specialized Training:  Any combination of education, experience, or training that provides the required knowledge, skills and abilities.

Skills, Attributes

Customer Service:

  • Exhibit a "prospective student/customer first" orientation in providing exceptional service in all responsibilities and interactions demonstrating versatility in handling people and situations
  • Adapt willingly and quickly to changing priorities, responsibilities, and customer needs and expectations; anticipate and identify needs
  • Availability to rotate through multiple time frames of service operations


  • Communicate, cooperate and collaborate well with others to achieve common office, division or College goals
  • Willingly assist in various responsibilities as appropriate within Instructional Technology and ISS.


  • Develop and nurture an effective, productive and respectful rapport and working relationship with faculty and co-workers, and various campus and community constituencies maintaining appropriate level of professionalism
  • Demonstrate strong interpersonal, and organizational skills, a sense of humor, flexibility, and creativity
  • Demonstrate strong written, telephone, and electronic (email and internet) communication skills information clearly and concisely and listen well to others
  • Demonstrate highest regard for confidentiality of information


  • Maintain a high level of accuracy, consistently reviewing work to detect errors, oversights or omissions
  • Ensure accuracy of information that is provided to others


  • Take immediate and independent action when necessary assuming initiative for creative problem solving
  • Adapt willingly and quickly to changing priorities, responsibilities, and functions within department and/or position
  • Demonstrate creativity and high energy
  • Accomplish tasks with follow through to completion


  • Must possess an analytical and problem solving aptitude (and attitude)
  • Must possess aptitude for technological development and its implications for appropriate automation of office functions
  • Must possess the foresight to develop detailed work plans
  • Must display the ability to monitor project progress and develop contingency plans
  • Must possess the ability to evaluate and troubleshoot technical issues as they relate to job functions
  • Must display ability to multi-task

Work Environment, Physical Demands:  Long periods of time sitting at a computer. Ability to interface with multiple constituencies.  Multiple concurrent tasks; customer contact; strict confidentiality; detailed work.

To apply, please send cover letter, resume, and contact information with three professional references via e-mail to

Please include "Attn: LMS Assistant" in your subject line. A review of resumes will begin immediately and continue until the position is filled.

Please review the University's Non-Discrimination Policy.

Mount St. Joseph University is an Equal Opportunity Employer


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